WELCOME TO INFINIX SUPPORT

• 1) Check whether SIM card has been damaged or cancelled; if so, use another sim card.
• 2) Sim card might not be inserted properly, try to re-insert it and reboot the phone.
• 3) Check whether the phone is bound with specified service provider; if yes, change to the sim card required.
• 4) Check whether IMEI number of the phone is legal; if not, visit the local Carlcare to rewrite IMEI.
• 5) Check whether the network signal circumstance is good or not; if not, try other places with better signal.
• 6) Visit the nearest Carlcare for further check.

• 1) Make sure SIM/Skype accounts both have enough balance.
• 2) Make sure the phone connects to internet sucessfully;
• 3) Uninstall Skype and install it again when phone has acess to high speed network.
• 4) If problem remains, visit local Carlcare for further check

• 1) Make sure SIM account has enough balance.
• 2) Check whether phone is on 4G only mode: if so, change to other modes.
• 3) Try to restore factory settings, but remember to take data backup first.
• 4) Visit the nearest Carlcare for further check.

• 1) Make sure phone's under good network signal, try other places with better network.
• 2) Make sure the SIM account has enough balance.
• 3) Check whether you've set a blacklist.
• 4) Update phone system to the latest version, in Settings-About phoen-System update.
• 5) Visit local Carlcare for further check.

• Make sure sim account has enough balance or there's a valid wifi, to connect, go to: Settings--WALN--choose the network--connect--enter correct password(for wifi); Or go to Settings--More--Mobile network--Choose the network--connect(for mobile data)

• Consult your servce provider directly

• 1) Open the bluetooth on both phones
• 2) Make bluetooth visible to other devices
• 3) Serach the bluetooth and begin to match and pair.

To unpair, just turn off the bluetooth

• 1) Check whether network runs in good condition.
• 2) Make sure phone has enough space for the downloading, try to delete unnecessary files.
• 3) Make sure phone has enough Ram for the downloading, try to clear cache before downloading
• 4) Make sure you download from reliable sources, like Playstore
• 5) Try to restore factory settings, but remember to take data backup; and then try to download again
• 6) Try to visit local Carlcare for further check

• 1) Clear cache regularly
• 2) Turn off not in use application like Wi-Fi, Location, High brightness display.
• 3) Avoid using phone while charging.
• 4) Use power saving mode for normal usage time.
• 5) Use phone in GSM mode while traveling or when not using exclusively on internet.
• 6) High graphic game / live wallpaper / auto sync in mail cause high battery consumption.

• Consult local Carlcare Service Center directly for the details.

• Go to enquire local retailers/phone stores

• Consult local agent directly